Privacy Policy

Effective Date: July 19, 2026

TRT Group ("TRT Group", "we", "our", or "us") is committed to protecting the privacy and confidentiality of the personal information entrusted to us. This Privacy Policy explains how we collect, use, disclose, retain, and safeguard personal information in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA).

By accessing or using www.trtgroup.ca, requesting our services, submitting information through our website, or applying for employment with TRT Group, you acknowledge that you have read and understood this Privacy Policy.

1. Personal Information We Collect

We collect only the personal information that is reasonably necessary for our business operations.

Depending on your interaction with TRT Group, we may collect:

• Name
• Company name
• Mailing address
• Property or project address
• Telephone number
• Email address
• Details regarding your project or service request
• Photographs, plans, specifications, and related project documents
• Insurance claim information where applicable
• Employment information submitted through job applications
• Resumes, employment history, education, certifications, licences, references, and qualifications
• Any additional information you voluntarily provide

We may also automatically collect certain technical information when you visit our website, including:

• IP address
• Browser type
• Device information
• Pages visited
• Date and time of visits
• Referring website
• General website usage statistics

This information helps us improve our website and services.

2. How We Collect Information

We collect information directly from you when you:

• Complete a contact form
• Request a quotation or estimate
• Request information about our services
• Contact us by phone or email
• Submit documents related to a project
• Apply for employment
• Upload resumes or supporting documents
• Subscribe to marketing communications

We may also receive information from:

• Insurance companies
• Property managers
• Condominium corporations
• General contractors
• Consultants
• Architects
• Engineers
• References provided by employment applicants
• Other parties authorized by you

3. Purpose of Collection

We collect, use, and disclose personal information only for purposes that a reasonable person would consider appropriate, including:

• Responding to inquiries
• Preparing quotations and estimates
• Providing construction, restoration, renovation, and maintenance services
• Managing projects
• Processing payments
• Providing customer support
• Improving our services
• Recruiting employees
• Evaluating employment applications
• Verifying qualifications and certifications
• Conducting reference checks where appropriate
• Complying with legal obligations
• Protecting our legal rights
• Maintaining business records

We do not use your personal information for unrelated purposes without your consent unless permitted or required by law.

4. Employment Applications

TRT Group accepts employment applications through its website and other recruitment channels.

When you apply for employment, we may collect information including:

• Resume
• Employment history
• Educational background
• Professional licences
• Certifications
• Skills
• References
• Any information contained within your application

Your information is used solely for recruitment and hiring purposes.

Where applicable and permitted by law, we may verify employment history, certifications, references, licences, or other qualifications relevant to the position. Background or criminal record checks will only be conducted where appropriate for the position and with your consent where required by law.

Application information is accessible only to authorized employees involved in the recruitment process.

If you are not hired, your application may be retained for a reasonable period to consider you for future employment opportunities or to comply with legal obligations, after which it will be securely deleted or anonymized.

5. Consent

By providing personal information to TRT Group, you consent to our collection, use, and disclosure of that information for the purposes described in this Privacy Policy.

You may withdraw your consent at any time, subject to legal or contractual restrictions and reasonable notice. Withdrawal of consent may affect our ability to provide certain services or consider an employment application.

6. Disclosure of Information

TRT Group does not sell, lease, or trade personal information.

We may disclose information when reasonably necessary to:

• Perform contracted work
• Coordinate with subcontractors
• Obtain materials or services from suppliers
• Work with consultants, architects, engineers, or inspectors
• Process payments
• Provide information to insurance companies related to your project
• Meet legal or regulatory obligations
• Respond to lawful requests from government authorities
• Protect the rights, safety, or property of TRT Group or others

All third-party service providers are expected to safeguard personal information and use it only for authorized purposes.

7. Third-Party Service Providers

TRT Group uses reputable third-party service providers to support business operations, including website hosting, email services, cloud storage, analytics, recruitment, accounting, and business management systems.

These providers may process or store personal information on our behalf. Some providers may store information outside Canada, where it may be subject to the laws of those jurisdictions.

8. Cookies and Website Analytics

Our website uses cookies and similar technologies to:

• Improve website performance
• Remember user preferences
• Analyze website traffic
• Enhance user experience

You may disable cookies through your browser settings; however, certain features of the website may not function properly.

9. Retention of Personal Information

We retain personal information only as long as necessary to fulfill the purposes for which it was collected or as required by applicable law.

When personal information is no longer required, it is securely deleted, destroyed, or anonymized using appropriate methods.

10. Safeguarding Personal Information

TRT Group maintains reasonable physical, organizational, and technical safeguards to protect personal information against unauthorized access, disclosure, alteration, or destruction.

These safeguards include:

• Secure website encryption (HTTPS)
• Password-protected systems
• Restricted employee access
• Secure cloud and business systems
• Employee confidentiality obligations
• Regular security practices appropriate to our business

While we strive to protect personal information, no method of transmission or storage can be guaranteed to be completely secure.

11. Your Privacy Rights

Subject to applicable law, you may request to:

• Access your personal information
• Receive information regarding how it has been used
• Correct inaccurate or incomplete information
• Withdraw consent where applicable
• Request deletion where legally permitted
• Submit questions or complaints regarding our privacy practices

Requests will be handled within a reasonable timeframe in accordance with applicable privacy legislation.

12. Third-Party Websites

Our website may contain links to third-party websites. TRT Group is not responsible for the privacy practices or content of those websites. We encourage users to review the privacy policies of those websites before providing personal information.

13. Children's Privacy

Our website and services are intended for adults. We do not knowingly collect personal information from children under the age of 16 without appropriate consent.

14. Changes to this Privacy Policy

TRT Group reserves the right to modify this Privacy Policy at any time. Updates will be posted on this page with a revised Effective Date. Continued use of our website after changes are posted constitutes acceptance of the updated Privacy Policy.

15. Contact and Privacy Officer

Questions, requests, or complaints regarding this Privacy Policy or the handling of personal information may be directed to:

Paul Garcha

TRT Group

Phone: (416) 788-7318

Email: office@trtgroup.ca